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Your comments on Bedgebury National Pinetum and Forest

4 Stars 4 Stars

Parking is mega expensive fowlmead (betteshanger country park) is max of 5 per day. However despite parking prices we had a fab day.

Anonymous, 9/Jul/2017
4 Stars 4 Stars

Great place for mountain biking and the facilities are really nice. Only massive downside...and its massive...is the price for parking. Compared to other places which have similar or better mountain bike trails (i.e Swinley Forest) the parking is very expensive. For that reason my friends and I don't come often as we use too. Reduce your parking fees!!

Anonymous, 19/Jun/2017
4 Stars 4 Stars

I agree about the toilets. There should be more of them scattered around all the ground. Other than that I would have given five stars. We had a lovely day out and decided to join as well. It makes more sense to us if we are coming more often to pay for the whole year. Lovely place for great walks of varying degrees. The cafe is good and we enjoyed our lunch.

Anonymous, 14/Jun/2017
3 Stars 3 Stars

Would have earned 5 stars but parking is stupidly expensive!!! Come on guys, stop being greedy.

kevin, 7/Jun/2017

Thank you for your feedback. We're pleased that you enjoy Bedgebury and all it has to offer. We believe that our daily and membership fees represent great value, especially with All proceeds being invested back in to the Pinetum and forest at Bedgebury for everyone to enjoy.

Forestry Commission Response
3 Stars 3 Stars

Booked the go ape for my kids which wasn't cheap to start with then hit with a 12 pound parking charge!!!! I could understand 5 pounds but 12 is just being so greedy, had a great day but still smarting over the far too high parking charge!!

Anonymous, 3/Jun/2017

Please see our previous comments regarding how your fees are invested back into the facilities, forest and Pinetum at Bedgebury to make every visit a good one. We hope you enjoyed your day .

Forestry Commission Response
3 Stars 3 Stars

Lovely place to visit, myself and my 2 children had a fantastic day, however I was disappointed that there weren't more toilets?? Not great when u have young ones !! Also very disappointed that you charge more for parking during school holidays!! I don't think it's right that families with children should be penalised!! Other than those points it was a great place to visit.

Anonymous, 1/Jun/2017
4 Stars 4 Stars

A number of times I have thought about coming back here but the parking is way to high for a one of visit and no discount for disabled. It's a shame as if parking was lower I would visit more and you would make more money as I'm sure more people would visit

Rachel, 22/Apr/2017

Thank you for your feedback. All proceeds from vehicle admission fees are invested back in to the Pinetum and forest at Bedgebury. Regular visitors can also benefit from membership which represents great value throughout the year, also with proceeds being reinvested into the site.

Forestry Commission Response
4 Stars 4 Stars

Greedy parking prices.. Bewl reservoir is 2 a day.... This is half the reason so many younger cyclists won't visit Bedgebury.. It's a shame...

Heath cope, 22/Apr/2017
4 Stars 4 Stars

We visited Bedgebury on Monday and were very impressed with the brilliant planning that has gone in to the forests and the wonderful play areas scattered all around. Our only disappointment was at the number of dogs off the lead and running all round the play areas. I noticed on entering a small sign saying dogs should be on leads but this does not seem to be enforced. We had small children with us and one dog jumped up at the pushchair several times. I am a dog lover but with the huge increase of dog attacks ( as being discussed on the BBC today') I don't want my children hassled by strange dogs when they are playing in an area. Perhaps larger signs saying dogs must be kept on leads are needed and the forest wardens politely telling people when they don't comply, so that everyone can safely enjoy the forest and all it's wonderful features together.

Maureen, 7/Apr/2017

Our staff will remind dog owners to respect other visitors where they see there is a problem, as we want everyone visiting Bedgebury to have an enjoyable and safe time with us. We also constantly review our signage, so thank you for your feedback regarding your visit, and we hope to see you again soon.

Forestry Commission Response
5 Stars 5 Stars

Lovely place to visit, something for everyone. My children loved the play areas and gruffalo trail. My husband liked the cycling trails. Only 2 things I would like to see improve. There is only one toilet facility (near the cafe) which is quite far from the play areas, not good when you have small children that when they need to go they need to go straight away!! The 2nd thing is there aren't enough maps of the whole place and you can get easily lost and cannot see what would be the best route to take. It would be nice to have a better map provided at visitors centre or even better bigger map boards around the different trails.

Non of this however spoilt our day :-)

Anonymous, 2/Apr/2017
4 Stars 4 Stars

Only thing that I find is parking is a bit steep as only there for two hours and cost 12 pound witch is why I tend to only come to bedgbury once a month as use to come once a week but paying 48 pound to ride for 6 hours lol

Chris , 5/Mar/2017

Thanks for your feedback, it's great to hear that you like visiting regularly. Have you thought about membership of the Friends of Bedgebury or Bedgebury Forest Cycle Club? They both represent great value for regular visitors and proceeds from fees are invested back in to the site too. Find out more at https://www.forestry.gov.uk/forestry/infd-8ygfwc

Forestry Commission Response
4 Stars 4 Stars

Beautiful pinetum and park; there's so much to do, it's easy to lose track of time and for the whole family to spend hours there. We agree with others' comments, Bedgebury needs toilet facilities near Go Ape and the main pirate ship play area. We are surprised that one wasn't built years ago - and still hasn't been by 2017!

Anonymous, 1/Mar/2017
5 Stars 5 Stars

First visit the other week. A beautiful and amazing place, children loved it . And us adults loved it . We will be back again and again .

Anonymous, 22/Feb/2017
5 Stars 5 Stars

First visit the other week. A beautiful and amazing place, children loved it . And us adults loved it . We will be back again and again .

Anonymous, 22/Feb/2017

Please can you tell me whether dogs are allowed in the covered eating area between the visitor centre and the cafe? Thankyou.

pat smith, 4/Feb/2017

thanks for your enquiry.Only assistance dogs are permitted in the Café and visitor Centre buildings, including the undercover atrium area. We do have a partially covered area to the side of the Café where you can sit with your dog.

Forestry Commission Response
5 Stars 5 Stars

Always a pleasure walking around anytime of the year. A treasure to the south to explore.

Only downside is there is only one toilet facility in the main area. Would be easier for a toilet block close to the play areas and Go Ape.

Not a major problem though!

Scott, 13/Nov/2016
5 Stars 5 Stars

Although we have lived within 20 miles for 40 years this was our first visit. The Pinetum is simply magnificent as are the other features. The grandchildren loved the playground and had plenty of adventures amongst the trees.

Nicholas White, 24/Oct/2016
1 Star 1 Star

Used to be a half price entry after 4pm

Now is 10 even for an hour stay.

Knightsbridge is cheaper...

Frequent visitor , 31/Aug/2016

thank you for your feedback. We believe that the Bedgebury vehicle admission fee represents great value for money with everything there is to enjoy in the forest and pinetum and all income from admission is invested back in to the site for future enjoyment. We now have a reduced vehicle admission fee of £3 which is offered to any cars entering and leaving the car park between the hours of 8am and 10.30 am every Saturday morning.Our Friends of Bedgebury annual membership also offers great value for anyone visiting more regularly and for shorter stays.

Forestry Commission Response
5 Stars 5 Stars

We only found out about Bedgebury through a friend - what a place! Beautifully kept landscape and the facilities are amazing. Great for families and it never feels really crowded.

Highly recommended.

Katy, 26/Aug/2016
5 Stars 5 Stars

This place is amazing. Would highly recommended for any age group. Kids loved the trails and we loved the beautiful scenery and walks. Going here again...

Hayleigh , 9/Jul/2016
5 Stars 5 Stars

Visited today with my 2 grandchildren and we had a fantastic day! The sun was out & lots of people, but I was amazed at how peaceful it was! Would recommend for a lovely, chilled day out and I defy any child not to enjoy themselves!

Sue , 3/Jul/2016

thanks for your lovely comments, so glad you and your grandchildren enjoyed your visit.

Forestry Commission Response
5 Stars 5 Stars

had an absolutely amazing time here walking around the different trails. A great day out definiy deserves 5 stars

Terri, 12/Jun/2016

had an absolutely amazing time here walking around the different trails. A great day out definiy deserves 5 stars

Terri, 12/Jun/2016
5 Stars 5 Stars

Took my four grandchildren ages 3-9 today and was very impressed. So much to see and do at Bedgbury,beautiful walks,amazing play areas,great care and hours of fun!

Sarah , 3/Jun/2016

thank you for your feedback. Great to hear that you enjoyed your visit!

Forestry Commission Response
5 Stars 5 Stars

My mum and I took my two year old twins on the play trail today - it was awesome! They had the best time and it was lovely for me to let them out of the buggy to walk without worrying about not being able to see them/getting lost in busy crowds. We absolutely will be returning - I think we only saw a fraction of what there is to see. Well worth the 10.

Lizzie, 6/Apr/2016
5 Stars 5 Stars

A great part of Bedgebury and plenty of fun for the kids. Good value for money. Yes, it's 12 to park but there's no entry fee to enjoy the beautiful setting. A brilliant day out, thank you

Scott, 3/Apr/2016
5 Stars 5 Stars

Loved the Stick Man trail. Our kids loved the Stick Man trail. They were captivated and determined to find and do everything. Keep up the good work.

Frank, 26/Mar/2016
4 Stars 4 Stars

I have been visiting the forest for a while and always enjoyed the facilities, i had been putoff by the rather steep price for parking until a friend mentioned becoming a member, the price to become a member is not cheap but so worth it. I do feel you need to advertise the membership more as i knew nothing about it.

I use bedgebury to ride the blue route with my partner, red routes on my own and the play areas for my neices, it has everything you need and if you're local just become a "friend" member, it's worth it :)

James, 21/Mar/2016
1 Star 1 Star

I don't think I have been so sad after a visit to a country park with a theme.

Four grandchildren under 4 were trying to follow the stick man with his problems,( where was the magic of Julia Donaldson? I will let her know. You have let her down.) only to find posts with character faces on. The family tree looked like two dead bushes which the children did not want to put their stick men on.

10 each for 4 cars for a birthday picnic plus stickman Mcdonald like leaflets for 3 for each child is not value for money.

Go to your local woods with your own imagination and you will have more fun without expectation.

jackie, 14/Mar/2016

Thanks for taking the time to provide this feedback. We're sorry to hear that you didn't enjoy the Stick Man Trail but hope to see you again as we also like to encourage children to enjoy the natural beauty of the forest and let their imagination run wild.

Forestry Commission Response
4 Stars 4 Stars

Another excellent ride out on the bikes today, but again only one shower working which is some what frustrating(it's been like this all year). In the main the whole off Bedgebury is great but please be fair with the new paking charges from April 2016 going to 12 for a Saturday or Sunday visit (we stay for 3 hours max bring 2 vehicles and eat a lot in the cafe!!, becoming not cost effective for our morning ride out, may look to go else where) please consider half day parking as you would gain more in the long run. Thanks for a wonderful morning on the trails.

Jon, 14/Feb/2016
4 Stars 4 Stars

As a regular walker around the pinetum and one who enjoys the occasional coffee, it is very disappointing that there is now no covered space to sit at the visitor's centre. Bearing in mind the location of the caf, within an outdoor recreational area, it is also inconvenient in that dogs are not allowed in the caf, which deters it's use. This morning I tied the dogs outside and went inside to get a coffee. Having stood at the counter for more than five minutes, firstly while no-one came to serve and then while one customer was served extremely slowly, I finally gave up and left. Others in the queue were similarly frustrate. I dread to think of the wait for service during a busy day!

Please take this a constructive criticism.

Andrew Stirling, 12/Jan/2016
3 Stars 3 Stars

Had a lovely time as always when come to bedgebury. Our 3 year old daughter had much fun on the trails and exploring the woodland. Although your new facilities are lovely and we did enjoy a good meal in the cafe we found it disappointing that there was no facilities to eat inside with the dog having a 4 month old child meant the weather was not suited to eating outside.

Vicki, 28/Nov/2015

Great to hear that you enjoyed your visit, and thank you for your feedback. Since introducing the changes to the new Bedgebury Café and visitor centre, we have been looking at providing some additional facilities for our dog walkers and hope to introduce them as soon as possible.

Forestry Commission Response

We arrived this afternoon wanting to spend an hour in the pinetum, but were greatly put off by the 10 parking fee.

Fine if you want to spend all day, but rather a rip off for visitors wanting to spend a couple of hours or less. Also no indication in car park of charges til you get to the pay point. Many other parents arriving at 2.30 were also surprised at the one tier price and like us could not find the information point! Perhaps a half day charge could be added of 5.

catharin clement, 2/Nov/2015

thank you for your feedback. We believe that the Bedgebury vehicle admission fee represents great value for money with everything there is to enjoy in the forest and pinetum and all income from admission is invested back in to the site for future enjoyment. Our Friends of Bedgebury annual membership also offers great value for anyone visiting more regularly and for shorter stays.

Forestry Commission Response
5 Stars 5 Stars

We had a lovely day out in beautiful surroundings. An excellent lunch. The only negative we could think of was the lack of unisex baby changing facilities. I like to think that I am a modern dad and was doing my bit with our 4 month old son only to find I couldn't as the baby changing facility in the cafe was in the ladies toilet. Fortunately my wife was with me and could do the honours. Other than that a great day out!

The Norman Family, 14/Sep/2015

Glad you enjoyed your visit and thank you for your feed back. I will pass this on to the Recreation Manager.

Forestry Commission Response
5 Stars 5 Stars

Bedgebury is a must for Mountain Bikers, its nice to go to a forest or national park that isn't anti cyclists. I go to the forest whenever i get the chance. 5 Stars !!!!!

Martyn, 30/Aug/2015
4 Stars 4 Stars

Great place for a day out but needs a toilet area in the children's play area. I know there are signs to tell you that there are no toilets there but it is a long walk back for children (and adults) Even a few porta loos would help!

Anonymous, 19/Aug/2015
4 Stars 4 Stars

We came to visit on Father's Day 2015 and had an amazing time, my daughter is a wheelchair user and we were delighted with how much access she managed in her electric chair. One small thing which may provide a source of income, the souvenirs were quite limited and I felt that a small teddy with a logo t.shirt, or an embroidered foot would fly off the shelves - all kids like bears and we all know where teddy bears go for picnics ! Otherwise we had a lovely time and the staff were knowledgeable and courteous.

Janette Conelly, 29/Jun/2015

thank you for your feedback, and we're glad you enjoyed your visit. We will pass your idea on! Hope to see you again soon.

Forestry Commission Response
4 Stars 4 Stars

Great place to take a family especially if you take your own picnic. Loads of places for children to play using their imagination to create play situations. Dog owners are all friendly and most, but shamefully not all clean up after their dogs. Biggest problem especially at weekends and holidays are cyclists. Aggresive behaviour from the so called "Bradley Wiggins " would bes. Hardly any cyclist gives any audible warning of their approach. As so much money has been spent on cycling trails these cyclists should stick to them and leave the metalled paths to children on bikes and families with toddlers and pushchairs.

Anonymous, 9/Jun/2015

thank you for your feedback, and we're glad that you enjoy Bedgebury. We are keen to ensure that that all of our visitors are responsible for their own and others enjoyment and safety, and are taking steps to address any issues where we can.

Forestry Commission Response
4 Stars 4 Stars

We have visited Bedgebury on numerous occasions as my husband enjoys cycling there. I found the cafe staff very friendly and the amenities top class. Well done.

E Claven, 10/May/2015
3 Stars 3 Stars

Well we are local and have been going to this site for years .. The changes are not good, the new Cafe is hugely expensive and the quewing today for hot food is no improvement on what we had before .. We will still go But picnic is my recommendation..

Anonymous, 4/May/2015

thank you for your feedback. we had an exceptionally busy bank holiday which meant that the whole site was busy. please be assured that we are working closely with the cafe owners to ensure that all our visitors have the best experience possible when they come to Bedgebury.

Forestry Commission Response
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