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Customer Feedback - Have your say about services and facilities

Why provide feedback?

We are incredibly proud of the services and facilities we offer at High Lodge but we constantly strive to improve.  One of the best ways to do so is to listen to the views of our customers.

All of what we offer has been directly or indirectly influenced by customers. 

We can only respond if we know what customers think, so please use one of the feedback methods to let us know what you think.

What happens to feedback provided?

We treat all comments with the utmost respect but we cannot respond to every one we receive.   Generally our policy is not to reply to comments but refer to them when we undertake our annual review of services and facilities. In this way they influence our future planning.

How to provide feedback

Please choose the most convenient method from the options below.

In person
Any of the team will be pleased to receive your comments while you’re at High Lodge.  However, please be aware that we do not have dedicated staff to fulfil this role and you may be asked to fill out a comment card.

Verbal feedback will be recorded and passed to the appropriate team member.  We will respond as appropriate but do not guarantee a direct response.

Customer comment card
Available at Site Entry & Information Office at High Lodge – fill one out and leave it with a member of the team.

We will not reply to comments made on these cards.

Feedback via email
Please keep the subject line short and crisp eg. if you want to feedback about cycle trails, just enter ‘Cycle trails'.

Comments to this address will receive an automatically generated acknowledgement.

In writing
Write to: Centre Manager (High Lodge), Forestry Commission, Brandon, Suffolk IP27 0AF.

All letters received will all receive an acknowledgement and where appropriate an individual response.

Take part in our survey and keep up to date with what is on offer at the Forestry Commission. Find out more


Last updated: 10th July 2018

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High Lodge Thetford Forest

0300 067 4400
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England's Woods and Forests are cared for by Forest Enterprise England, an agency of the Forestry Commission.