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Complaints

We hope that you will not find any cause for concern in your dealings with the Forestry Commission in England. 

Nevertheless, if something goes wrong or you are dissatisfied with our service there are a number of routes open to you to make a complaint about our work depending on which aspect of our activities are causing you concern. 

There are three separate stages to our complaints process. We have found that most issues are best resolved at a local level (stage 1) and we would normally expect complaints made to the Director England (Stage 3) to have been through stages 1 and 2, although this may not be appropriate in all cases. 

  • Making a complaint Stage 1.
 Subject of Complaint  Send your complaint to
The management of the Public Forest Estate (land managed directly by the Forestry Commission's Agency Forest Enterprise). The local Forest District Office.
The management of other woodlands and our activities in relation to other woodland, including our role as a regulator.  The local Forest Services Area Office

Any other issue, including complaints concerning requests for information under the Freedom of Information Act or the Environmental Information Regulations.

Forestry Commission
England National Office 
620 Bristol Business Park
Coldharbour Lane
Bristol
BS16 1EJ

Tel: 0300 067 4000
Fax: 0117 931 2859
Email: fe.england@forestry.gsi.gov.uk

 If you are unsure of where to direct your complaint or it is not confined to one District or Area then please send it to National Office. 
We will then pass your complaint to the most appropriate person.

 

  • Timber sales are covered by our timber customer charter.  This charter includes its own complaints procedure.

If you are dissatisfied with the response to your initial complaint we have 2 further stages in our complaints process.

On vary rare occasions it may be that, despite following our full complaints process, you are not satisfied with the way that we have dealt with your complaint. If this is the case you may wish to consider further action.  Further options are explained at the end of our service standards which can be found here:  Service Standards

 

Last updated: 31st January 2018