For complaints and disputes relating to the Better Woodlands for Wales (BWW) scheme we have set up a specific process, as explained in detail in the documents below:
BR03 Complaints Process (Adobe Acrobat™ PDF - 101k)
BR04 Disputes Process (Adobe Acrobat™ PDF - 101k)
This process is intended to be used to deal with situations that may arise if a party feels the performance of an individual falls below defined standards, or is causing significant problems, serious issues or ongoing issues that don’t seem to be getting resolved. Typically we would expect this process to handle complaints of the following nature:
- Where a party has not made another aware of issues that affect their involvement with BWW.
- Perhaps a party has disclosed private or confidential information about another.
- Where a party is clearly not competent to undertake work.
- Where a party has delivered a service late.
The BWW complaints process is not intended to be used for minor complaints. Initially we hope you will discuss any complaint or concerns that you have with your local conservancy office, we can then decide upon whether your complaint should be handled under the guidelines of the BWW process of through our other complaints and appeals procedures.
In dealing with all complaints and disputes we intend to ensure fairness and transparency at all times.
If you have a complaint about other grant schemes, felling licences or environmental impact assessment procedures, please see the advice given on the other complaints and appeals procedures page.
