We hope that you will not find any cause for concern in your dealings with the Forestry Commission, however, if you do wish to make a complaint, you can either contact any of our offices or you may wish to send your complaint to our Public Enquiry Service by calling 0845 FORESTS or by using our online form.
If you are not getting the help from us you would like…
We shall do everything we can to deal with your complaint to your full satisfaction but if you feel that our response does not fully address your concerns you have the opportunity to take the matter further.
Depending on your location or the nature of your enquiry, you can contact our: Director General; Director for Scotland; Director for England; Director for Wales, or Chief Executive Forest Research.
They will ensure that any sustained complaints are given further, impartial consideration.
If you are still not getting the help you would like from us…
We aim to resolve all complaints within the organisation, however, should you remain dissatisfied after using the Commission’s complaints system, you can refer the matter through your local MP, MSP or AM to the appropriate Ombudsman who will consider your case.
The Commission agrees to be bound by the recommendations of the Ombudsman. Details on how to contact the respective Ombudsman’s offices in each country are given below.
Ombudsman Contact Details
GB/England
Cases should be referred to:
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Complaints Helpline Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Further information is available at www.ombudsman.org.uk/
Scotland
Your complaint must be submitted to the Scottish Public Services Ombudsman at 4 Melville Street, Edinburgh, EH3 7NS within 12 months of the issue arising. (Tel: 0800 377 7330).
Further information regarding the Scottish Public Services Ombudsman is available at http://www.spso.org.uk/ or by emailing ask@spso.org.uk.
Wales
Cases should be referred to the Public Services Ombudsman For Wales, 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ (tel: (01656) 641 150). Further information is available at www.ombudsman-wales.org.uk/en/how-to-complain/ or email ask@ombudsman-wales.org.uk.
Complaints in respect of compliance with the Freedom of Information Act
If you have a complaint regarding a response you have received from us in reply to a request for information, which you have been unable to resolve with the local staff involved then please contact a senior manager as described above. If you then still remain dissatisfied, you can write to:
The Information Commissioner’s Office
Wycliffe House
Water Lane,
Wilmslow,
Cheshire
SK9 5AF
Please mark your letter ‘FOI Complaint’.
Decision notices
You can read details of notices/reports by bodies such as the Ombudsman regarding complaints against the Forestry Commission on the Decision Notices page.
