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Privacy policy

This page explains how Forest Research, as an agency of the Forestry Commission, uses any information you give to us through this website, and the ways in which we protect your privacy.

The Data Protection Act

The Forestry Commission is a data controller under the Data Protection Act. Under the Act, we have a legal duty to protect any information we collect from you. We safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or other government department unless you give us permission to do so.

What information do we collect?

We collect different kinds of information from visitors to this website:

  • Feedback
  • Calls to our helpdesk
  • Requests for information
  • Registration details for some areas of the site
  • Site usage information from log files.

Feedback

You can send us your feedback by e-mail, post, phone or fax. We do not pass on any of your personal information outside our organisation when dealing with your enquiry. We will not use any information you supply for any other purpose without first seeking your permission.

Where your details are held in our tracking system these are archived after we have dealt with your enquiry and deleted after 12 months.

Calls to our helpdesk

The information you supply to us in telephone contacts may be logged within a database to help us respond to, and track, your request. We do not pass on any of your personal information outside our organisation when dealing with your enquiry, unless you have given us permission to do so. We will not use any information you supply for any other purpose without your permission.

Our system archives your messages after it has been dealt with, and deletes them after 12 months.

Requests for information

We need to record your personal contact details to be able to respond to, and track the progress of, your request. If you use the Information Request function on the website the minimum personal information required from you is an e-mail address or telephone contact number. We do not pass on any of your personal information outside our organisation when dealing with your enquiry, unless you have given us permission to do so. We will not use any information you supply for any other purpose without your permission.

If your enquiry is logged our system archives your message after it has been dealt with, and deletes it after 12 months.

Registration details

Although most of this website does not require you to register there are some areas which do. The details you supply will only be used for these purposes unless you give us permission for other uses (for example to be included in mailing lists).

Cookies and log files

Cookies are pieces of data that can be automatically created on your computer when you visit a website. We do not use cookies on this website.

Log files allow us to record visitors' use of the site which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information about you or information about which other sites you have visited.

Links to other sites

This website contains links to:

  • The Forestry Commission website and pages, including the areas that constitute Forest Enterprise websites
  • Other 'satellite' websites produced by Forest Research and the Forestry Commission that focus on specific topics
  • Other websites, both those of government departments and of other organisations.

This privacy policy applies only to this website, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information. We do not pass on any personal information you have given us to any other site.

Access to your information and contacting us

You can change your registration information by contacting us. If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact our Webmaster by e-mail, phone, fax or post.

    

What's of interest

To contact Webmaster:

Address:
The Webmaster
Forest Research
Alice Holt Lodge
Farnham
Surrey GU10 4LH

Tel: 01420 222555
Fax: 01420 23653
Email:
fr.webmaster
@forestry.gsi.gov.uk