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User Engagement

Uses of Forestry Commission statistics

The statistics that we produce are used by the public sector, businesses, trade associations, academics, members of the public and others for a variety of purposes, including:

  • providing information on the economy/society/environment;
  • informing policy and programme development;
  • for policy/programme evaluation and monitoring;
  • promoting the benefits of forestry;
  • informing marketing campaigns;
  • assessing the performance of government/ public bodies;
  • facilitating academic research;
  • informing investment decisions; and
  • allocating resources.

Work plans

Our work plans indicate what we are planning to do in the current year and report on progress at the end of each year. 

Your views

In order to improve the statistics that we produce and to ensure that they remain relevant, we are interested in hearing from people who use our statistics. 

We use a variety of methods to obtain the views of our users, including formal groups (e.g. the Expert Group on Timber and Trade Statistics), consultation with key users and more informal routes (e.g. comments received from users).

We also run a more in-depth user engagement survey every two years, in order to seek more detailed feedback from a wider range of users. The results of the surveys undertaken to date, and the actions we are planning to take following the most recent survey, are available below:

If you wish to provide comments on our work plans or on any other aspect of our statistics (including the uses made of our statistics), please contact us at any time:

By e-mail -

By telephone - 0300 067 5238

Alternatively, if you would like to be consulted when we are reviewing our statistics, please register your interest by e-mailing us at, noting which of the following topics you are interested in:

  1. Woodland Area and Planting
  2. UK Grown Timber
  3. Trade
  4. UK Forests & Climate Change
  5. Environment
  6. Recreation
  7. Employment & Businesses
  8. Finance & Prices
  9. International Forestry

Major consultation exercises have taken place for the UK Indicators of Sustainable Forestry in 2001-2002 and for the National Statistics quality review of forestry statistics in 2002. See our methodology and outputs reviews page for further details.

Customer Service:  Service Standards

If you get in touch with us, you can expect us to be polite, approachable and helpful, and to readily identify ourselves. We will make every reasonable effort to ensure that you are provided with information that is timely, relevant and accurate, and we will endeavour to meet the following targets:

  • We will endeavour to respond to customer correspondence, whether in paper or electronic form, within 5 working days commencing from the date when we receive your correspondence.
  • Our response will either be an answer to the issue you have raised, or a notification that the correspondence is being dealt with, but noting that the reply may take longer than the initial 5 day period.
  • Our holding reply will either contain a date by which we intend to provide a full response, or a date by which we will contact you with a progress update.
  • We will return customers' calls within 1 working day.

Sometimes, our service delivery standards will be affected by circumstances beyond our control and occasionally we make mistakes. When this happens we will apologise and do everything we can to put things right. If you have a concern about the quality of our service, or the treatment you have received from us, and you cannot resolve the problem with the person you have been dealing with, please contact:

Sheila Ward
Forest Research
231 Corstorphine Road
Edinburgh EH12 7AT
Tel:  0300 067 5236

Last updated: 28th September 2016