HLFC Access Terms & Conditions
Vehicle Access and Parking Terms & ConditionsDefinitions 1. The term ‘FC’ refers to the Forestry Commission and includes any representative appointed as its agent.
2. A ‘vehicle’ is defined as any motorised and wheeled device used for transporting customers.
3. High Lodge Forest Centre shall be referred to as ‘HLFC’.
4. The word ‘customer’ shall refer to any person who is in control of a vehicle or passenger of a vehicle accessing HLFC.
5. The word ‘staff’ shall refer to any FC personnel or any representative acting as an appointed agent.
6. The term ‘ticket’ shall refer to a document that the FC provides to permit vehicle access to HLFC.
7. The term ‘day visit ticket’ shall refer to a ticket that provides the paying customer with permission to access HLFC for a single visit on a single day.
8. The term ‘season ticket’ shall refer to a ticket that provides the paying customer with permission to access HLFC for more than a single day.
9. The term ‘additional season ticket’ shall refer to a season ticket that has been issued subsequent to an original application, for an additional vehicle. ‘Additional season tickets’ are subject to the same terms and conditions as ‘season tickets.’
10. The term ‘passcard’ shall refer to a day visit ticket upon which a customer has made an additional payment to upgraded the ticket and allow further access to the centre, in accordance with the publicised tariff.
11. The term ‘voucher’ refers to an official document provided by the FC to provide discounted vehicle access to HLFC.
12. Any reference to ‘school holidays’ refer to the designated school holidays as defined by the Suffolk, Norfolk and Cambridge Local Education Authorities. General 13. It is an offence under the FC by-laws to use a vehicle on FC land without permission. The FC shall provide permission for customers to access HLFC by vehicle means of the issuing of a ticket.
14. Customers that require permission to access HLFC by means of a vehicle shall be liable to pay the advertised charges in full, unless they hold a valid ‘passcard’, ‘season ticket’ or other legitimate ‘voucher’.
15. The permission granted is specifically for vehicle access to HLFC and does not permit the customer to break FC by-laws.
16. The FC provides spaces for vehicles to be parked at HLFC.
17. The FC does not accept liability for any damage to or loss of vehicles or their contents.
18. All vehicles accessing HLFC must be vehicle excise duty taxed, roadworthy and insured.
19. Customers are required to drive with due care and obey any directions given by signs, markings, or staff.
20. The FC reserves the right to nominate specific bays for any designated use.
21. The FC reserves the right to refuse access to HLFC particularly in the case of vehicles carrying dangerous loads or livestock.
22. Unless otherwise specified in writing any ticket issued by the FC is not transferable.
23. The staff at HLFC have the right to perform their daily duties free from verbal or physical abuse from the users of this facility. Any incidents of this nature will be reported to the police and offenders will be prosecuted.
24. CCTV is in operation at HLFC, and recorded material may be used as evidence to support prosecution of those engaged in criminal activity or in contravention of FC by-laws.
25. Only one promotional offer or discount can be applied to any one transaction between the customer and the FC.
26. The FC shall honour the terms and conditions that apply to any agreement between the FC and a customer, until such time that the agreement is no longer valid. Day Visit Ticket27. Day visit tickets will be charged for, in accordance with publicised tariff.
28. Any customer who loses their ticket will be charged at the maximum rate payable on the day of their visit.
29. Any customer whose ticket is rendered un-readable will be charged at the maximum rate payable on the day of their visit. Season Ticket30. Any customer may apply for a season ticket, which shall be charged for in accordance with the publicised tariff.
31. Season tickets will be valid for the advertised period, from date of issue.
32. The FC reserves the right to refuse applications for any season ticket.
33. The FC reserves the right to close HLFC without prior notice and holding a season ticket does not guarantee the customer access to HLFC.
34. Where a customer fails to present their season ticket upon a visit to HLFC the customer shall be required to make the full payment for that visit’s access, without refund.
35. Replacement season tickets can be provided at the advertised replacement cost.
36. Customer requests for alterations or additions in personal information held by the Forestry Commission shall be undertaken for the advertised administration fee.
37. The details of only one vehicle can be associated with a single season ticket.
38. Subject to the advertised Associated Charges and at the discretion of the FC, a single ‘additional season ticket’ may be provided to a customer who has requirement for their immediate family to access HLFC by more than one vehicle.
39. Season tickets are for use with registered vehicles only.
40. A season ticket can only be used by one vehicle at a time to access HLFC and unless otherwise specified, are not valid at other FC locations.
41. Customers must provide the FC with all the details required on the season ticket application form.
42. The season ticket remains the property of the FC. The FC reserves the right to cancel the ticket for any reason, in particular where the permission given has been abused. Passcards43. A passcard can only be used by one vehicle at a time to access HLFC and are not valid at other FC locations.
44. The FC reserves the right to close HLFC without prior notice and holding a passcard does not guarantee the customer access to HLFC.
45. Passcards shall be exchanged (on a like for like basis) free of charge if failure of the magnetic stripe can be proven, otherwise they are non-replaceable, non-refundable and non-exchangeable.
46. A day visit ticket can only be upgraded to a passcard on a single occasion. Exceptions47. Upon presentation of either a valid season ticket or other acceptable proof, FC staff, either current or retired will not be charged for access to HLFC.
48. The FC staff shall be entitled to a single season ticket free of charge.
49. Alteration of personal details for FC staff will not be charged for but issuing additional season tickets will be subject to the advertised fee.
50. Where there is an official FC business need (as authorised by High Lodge Attraction Manger) more than one vehicle may be associated with a season ticket.
51. Service vehicles, contractors and other agents accessing HLFC on business connected with the FC shall not be liable to charges.
52. Customers using motorcycles to access HLFC shall not be liable to charges.
53. Customers whose circumstances are not met by these terms and conditions may seek permission for vehicle access by writing to the High Lodge Attraction Manager. Such applications shall be dealt with no sooner than 4 weeks from the submission date and subject to the advertised charge for ‘Exceptional Permission’. Data ProtectionInformation provided by customers will be held in a secure database and only used internally by the Forestry Commission. Other than where specified, e.g. on the season ticket application form, the information will not be passed on to a third party.
The Forestry Commission reserves the right to change the Terms & Conditions, the HLFC Access Tariff and other associated charges at any time and without prior notice. Such changes shall be published on the relevant pages of the High Lodge website and at HLFC.
Forestry Commission Byelaws are available to download. FC Byelaws (PDF) HLFC Access Tarriff and details of Associated Charges are available on further pages of this web site (from 24th June 2008) or by applying in person or in writing to High Lodge Forest Centre Valid from 24 June 2008
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