Important information for Alice Holt Discovery Pass holders. Find out about the redevelopment works and new barrier system at the forest centre.
Alice Holt redevelopments works
The main elements of this redevelopment include the construction of a new cafe and cycle centre, improved directional signage and improvements to the car-park and installation of a vehicular entry/exit barrier system using the latest number plate recognition technology.
Works started in December and will conclude in Autumn 2015. The whole site and facilities will remain fully open to you as normal during this time.
New barrier system
The New Car Park Entry and Exit Barrier system operates using the latest number plate recognition technology and will be in place from Wednesday 6th May. This means that it will use your car registration number to allow you entry and exit.
Updating your car registration details
As a Discovery Pass holder and valued supporter and regular visitor, you will already be registered with the details that you provided to us when you joined. If your car registration needs updating, please LOGIN to your account to update your details. If you do not know your password, click on the forgot password link to reset this. If you have any difficulty logging into your account online, please contact firstname.lastname@example.org.
Changes to car registrations must be made online no later than midnight of the day before you wish to visit.
Thank you for your continued support, we look forward to seeing you soon!
How does this work with my two registered cars?
As normal, you can continue to enjoy visiting with either of your registered vehicles however, you will as normal only get free parking with one car at any one time. If you happen to visit with both cars, the barrier system will recognise the first vehicle you drive in with and the barrier will lift automatically upon exit for that vehicle. If you have another registered vehicle parked at the same time, you will need to pay for parking for the second vehicle that entered before you leave the site.
Why is this being done?
The barrier system will allow us to manage traffic better at peak times, improve security and offer a simpler, more user friendly experience. Providing we have your up to date details we are sure that you will not encounter any issues. If in the unlikely event that you do, or have any questions, please go along to the visitor centre on site and we will be able to answer your queries.
Do I still need to display my Discovery Pass car sticker?
It will no longer be necessary to display your Discovery Pass car sticker in your vehicle, however we strongly recommend you carry your sticker with you when visiting the site, in case this needs to be shown to the staff on site. Your discount card is still required for access to reciprocal benefits and offers.