Blue badge priority car parking is available directly outside the Castle on a tarmac surface. All other vehicles use the main car park which is located 200 metres from the Castle entrance. Access from the main car park is via a tarmac path on an incline that falls outside the recommended maximum gradient for wheelchairs and buggies.
All cars (including blue badge holders) are charged for parking. Payment can be made either at the car park toll machine (no change given) or at Kielder Castle when open. There is no charge for visitors on foot.
Kielder Castle Visitor Centre
Access to the café, classroom and exhibition is through a paved courtyard (with a cobbled entrance under the archway) and through an 800mm wide door. The door is normally open, but in cold or wet weather it may be closed and requires manual opening (push). The information point is accessed through a separate non-powered 750mm wide door to the side of the main archway. It is manned at busy weekends and is unmanned at other times (open daily 9am-5pm). The information point does not currently have an induction loop.
Kielder Castle Cafe
The cafe is located at the rear of the Castle. Access is through two 800mm wide doors (non-powered). Chairs are wooden backed with no arms. Menu details are written on a blackboard at the serving counter and on table menus. Waitress service is available if requested. The nearest fully accessible toilet is in the Castle courtyard and is accessed through a 760mm wide door. T: 01434 250100
Classroom and Exhibition
The forest classroom is available to groups for a small charge through a booking system administered by the recreation ranger (01434 250209). The classroom is situated on the first floor of the Castle and access is via a flight of stairs. Those with limited or impaired mobility can use a stair lift to access the classroom through the first floor of the exhibition. In the classroom chairs without arms are provided. The room can be cleared at the request of users. An induction loop is currently not provided.
There are two sets of public toilets at Kielder Castle. The first is located outside the Castle boundary on route to the main car park. These toilets are open 24 hours a day and include a fully accessible disabled toilet with baby change facilities. Drop kerbs are provided on the route to and from the Castle. The second set of toilets is located within the Castle courtyard and is only accessible when either the Castle or Duke’s Pantry tearoom is open. A fully accessible disabled toilet with baby-changing facilities is provided.
Kielder Castle Cycle Centre
Access to the cycle centre is from the tarmac path connecting the Castle to the main car park, across a rough stone courtyard to the entrance to the building. The front entrance has two steps to a timber deck leading to the door. Wheelchair access is through a side door with ramp. There are currently no wheelchair compatible bikes for hire. T: 01434 250457.
The play area is accessed via tarmac paths on the Duke’s Trail and across a grass field (15m). Equipment present includes swings, a slide, Burma Bridge, climbing net, spring beam and xylophone wooden logs. All equipment is underlain with wood chip
Assistance dogs are welcome on site, including in the café and exhibition. Mobile phone coverage is poor throughout the forest. A pay phone is situated inside the exhibition and another opposite Kielder Garage.