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Forest Live Frequently Asked Questions 2014

1. Buying tickets
2. Travel Arrangements
3. About the venues
4. What can I bring?
5. Information for disabled concert-goers
6. Running Times
7. Accommodation
8. Environmental Impact
9. Contacts


1. Buying Tickets

How do I book tickets?


Tickets can be booked online or over the phone with the Forestry Commission.
• Buy online at www.forestry.gov.uk/music
• Buy over the phone from the Box Office on 03000 680400 (open 9am - 5pm Mon to Fri plus 10am - 1pm Sat in peak periods)

You can also buy tickets though our approved agents.

We regret that tickets are no longer able to be purchased in person at the following district offices/ visitor centres: Cannock Chase Forest, Sherwood Pines Forest and Delamere Forest

We do not advise purchasing from any other ticket agents (other than those listed on our approved agents page), secondary ticket agents, ticket brokers or online auction sites as sale on these sites is in breach of our terms and conditions. Please buy your tickets from the Forestry Commission or our official agents.

Ticket scams and fake tickets have occasionally been in circulation for some acts in the past - these have been detected at the arena entrance and purchasers of fake tickets have not been able to gain admittance to concerts.

Please note that email confirmations are not tickets and will not be accepted as tickets to access the arena.

Why do you charge a booking fee?


Most ticket agents charge a booking fee to cover administration costs which include staff, office costs, tickets, stationery and postage.

The Forestry Commission box office include a 10% booking fee in the advertised ticket price. This is lower than the booking fee charged by most other ticket agents. We do not charge an extra postage or transaction fee in addition to the booking fee.

When will I receive my tickets?


Customers booking with the Forestry Commission box office from inside the UK: Please check your confirmation email for details of when tickets will be dispatched to you.

If tickets are required as a present and need to be received by a certain date please inform Box Office as soon as possible who will try to assist.

Customers booking with the Forestry Commission box office from outside the UK: Tickets purchased from the Forestry Commission are not posted outside the UK and you will need to collect the tickets from the venue box office on the evening of the event. Venue box offices are open from 5pm.

Bookings made with the Forestry Commission box office close to the date of the gig: If you book tickets close to the time of the concert there may not be enough time to deliver them to you. In this case they will be held at the venue for you to collect on the evening of the concert. Ticket collections can be made at the box office at the venue from 5pm onwards.

Group bookings (over eight tickets):


We operate a group booking policy aimed at protecting potential customers from ticket touting, ticket scams and re-selling of tickets at an inflated price.

Purchases of up to eight tickets can be made on our internet sales pages. The purchase of over eight tickets constitutes a group booking (even if purchased in separate transactions).  If you wish to book nine or more tickets, please contact the box office on 03000 680400 or e-mail boxoffice@forestry.gsi.gov.uk

As part of this policy, we ask customers booking nine or more tickets to sign a disclaimer regarding the use of their tickets. This is designed to prevent purchase by parties intending to re-sell the tickets for profit (prohibited in point 15 of our Terms and Conditions). 

We reserve the right to contact any customer to discuss their purchase and ensure that our booking policy and terms and conditions are adhered to. Purchases suspected of being made with the intention of resale for profit will be cancelled.

We are unable to offer any group discounts.

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3. Travel Arrangements


Can I park on site and is there car parking charge?

Sufficient car parking for visitors is provided at each venue and is free of charge for the evening. Vehicles should not be left overnight in the car parks.

Travelling by public transport

Unfortunately due to their rural nature our venues are difficult to reach by public transport.
Select your chosen venue from the Forest Live homepage and download the information sheet which will detail any public transport options available.

Travelling by coach

Delamere Forest: coach travel services are being provided by event travel comapny Big Green Coach www.biggreencoach.co.uk/delamerecoach

Dalby Forest: Coach service for Paul Weller concert only being provided by Stephensons of Easingwold 

Dalby forest: Coach and ticket or coach only service being provided by Acklams Coaches  

 

Travelling by taxi or being dropped off

If you are arriving by taxi or being dropped off, make sure you have made arrangements for your return journey in advance as forest sites do not have public telephones and most sites have poor mobile reception. Arrange to meet your taxi at the designated taxi pick up/drop off point which will be sign posted on site.

Travelling on foot

If you are walking to the venue along the public highway please be aware that it will be dark when you leave. For your safety you may like to consider bringing a torch and hi-viz vest for your journey home.

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4. About the Venues

 

Where are the venues?


Links to local FC websites:

• Bedgebury Pinetum and Forest, Goudhurst, Kent, TN17 2SJ
• Cannock Chase Forest, Lady Hill, Birches Valley, Rugeley, Staffs, WS15 2UQ
• Dalby Forest, Adderstone Field, Nr Thornton Le Dale, Pickering, N.Yorks YO18 7LR
• Delamere Forest, Delamere, Northwich, Cheshire, CW8 2JD
• Sherwood Pines, Edwinstowe, Mansfield, Notts, NG21 9JL
• High Lodge, Thetford Forest, Santon Downham, Brandon, Suffolk, IP27 0AF
• Westonbirt Arboretum, Tetbury, Gloucestershire, GL8 8QS

Is seating provided and do you reserve seats?


Seating is not provided or reserved. You are welcome to bring folding picnic chairs or rugs. If a standing area has been designated directly in front of the stage seating brought into the venue will not be allowed in this area.

Will the concert go ahead if it’s raining?


Concerts will go ahead regardless of weather, except in circumstances where the conditions at the venue are deemed unsafe or unfeasible to proceed with the event. We advise that you wear suitable clothing and footwear for an outdoor event. Unfortunately, we can not permit umbrellas to be taken into the arena so dress for the outdoors and bring a raincoat and suitable waterproof footwear.

How will I find out if the event does have to be cancelled?

 

Concerts would only be cancelled in extreme circumstances.  Otherwise every effort is made to proceed with the event. 
Should there be any updates, details would be published on the website and via Facebook: www.facebook.com/fcforestlive and Twitter: www.twitter.com/fcforestlive 

Tickets will only be refunded if the event is cancelled by the organisers. Refunds are not available for events that do take place. See terms and conditions for full details.

Is food and drink available?


A full licensed bar and a variety of hot food and drink outlets are available at all venues. Please note bar and food outlets do not accept card payments and there are no cashpoints at the venues.

Can I bring my own food or picnic?


You are welcome to bring picnics, but please check the terms and conditions carefully as items including but not limited to glass, cans, tables, and non-plastic cutlery and crockery are not permitted in the arena. You are allowed to bring no more than 2 litres soft/ alcoholic drink per person. Spirits are not allowed.

Screens


The Forestry Commission does not generally use screens at the Forest Live concerts. Unlike stadium venues, all our arenas are of a size where it is possible to see the stage clearly, and as our venues are unseated customers can move around freely to find their own preferred viewing position. In addition some artists specify a personal preference not to work with screens. We are committed to keeping ticket prices as low as possible and hire of the screen, associated cameras and staff significantly increase the cost of putting on the event which would be reflected in the ticket price.

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5. What can I bring?


Which items cannot be brought into the arena?


Certain items are not allowed in the arena for both the audience and the artist’s safety and comfort. It is essential that you check the Terms and Conditions for the complete list of prohibited items.

Prohibited items include umbrellas, tables, glass of any kind including bottles and jars, cans, china or crockery plates, serving dishes or other containers and metal cutlery.

What about cameras?


Photographic equipment with detachable lenses, tripods and audio visual or video equipment are not permitted in the arena.

What will happen if I try to bring in a prohibited item?


At the entrance to the arena all bags will be searched by our security team. You will be asked to take any prohibited item(s) back to your car or allow them to be disposed of. We do not have facilities to decant drinks from glass bottles or cans into paper cups as this unfairly increases the waiting time of other customers queuing to enter the arena.

What should I bring?


Dress for the outdoors - bring something warm for later in the evening and bring a waterproof as we do not permit umbrellas in the arena.
Bring cash if you would like to buy food, drinks or merchandise - we aren’t able to accept credit or debit cards.
Bring a fold up chair or rug if you would like to have a seat.
Consider bringing a torch and/or high viz vest to wear if you are planning to walk home
Insect repellent may be useful

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6. Information for Disabled Concert-goers

 

Do you have specific information and facilities for disabled concert-goers?

Yes, please see our Access Policy. If you have any queries regarding disabled access please contact us on 03000 680400 or email us at boxoffice@forestry.gsi.gov.ukand our Box Office team will happily try to assist.

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7. Running Times

 

What time can I arrive?


Concert car parks open at 5pm, except at Bedgebury Pinetum and Delamere Forest where car parks open at 4pm.

How can I find out when the band will be on stage?


The concert arena opens at approx 6pm, with live music starting from about 7.30pm. These times are approximate, for the latest updates on running times please check the appropriate venue page on the website as the concert date approaches.

What time will the event end?


Concerts normally finish between 10.30pm and 10.45pm. Live music will not continue beyond 11pm.

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8. Accommodation


Can I camp at the venue?


Forest Live venues do not allow camping on site or in the car park area.

Some venues have either Forestry Commission or privately run camping nearby. Select your chosen venue from the Forest Live homepage and download the information sheet which will detail any local camping options.

Contact the nearest Tourist Information Centre for more details of local camp sites.

Where can I stay?

Contact the nearest Tourist Information Centre for full details of local accommodation.

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9. Environmental Impact


Do the concerts affect the forests?

The Commission has some of the country's leading wildlife and habitat experts among its staff. All venues are carefully vetted to ensure that they will not have undue impact on the local flora and fauna. One of the many strengths of woodland, as a habitat, is its robustness, and its ability to "carry" people, and absorb sound and activity. The sizes of the sites we use ensure we can select an appropriate area for the concert which causes little or no damage to the wider site. After each concert litter teams clean and hand pick the site. It takes about 72 hours to de-rig the infrastructure and return the site to its original state. Similarly we work with local Police authorities to ensure there will be a smooth flow of traffic to and from all events. Sites are generally clear of traffic within one hour of closing the arena. The concert sites are not linked to any of our sensitive areas, and the tour is all about encouraging responsible enjoyment of the forest. These concerts give people a legitimate way to enjoy woodlands, in a responsible and fun way.


Why does the Forestry Commission host concerts?

The Forestry Commission is committed to taking the importance of woodlands to new audiences, and making them relevant to people in new ways. We have to encourage people to enjoy woodlands, to feel at home there, and to learn about them through experiencing them and looking at them in different ways. The best way of getting people to engage in the importance of woodlands, and to teach them about respecting their environment, is not to preach at them, but to ensure they value and feel for the environment around them.

The Forest Live programme is self-sustaining, and provides valuable revenue to plough back into our management of woodlands in a variety of social and environmental projects. In recent years examples include work on habitat creation for endangered butterfly species; health projects to encourage young and old alike to get out and about in the natural environment - from mountain biking to T'ai Chi; installing woodfuel heating systems to help us contribute towards, and demonstrate how everyone can get involved in, the fight against climate change; the regeneration of industrial sites and renewal of disused areas into community woodlands; and many more schemes.

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10. Contacts


How can I get in touch?

The box office is staffed Monday to Friday 9am - 5pm and from 10am - 1pm on Saturdays (during peak periods only). Telephone 03000 680400  
Fax 01842 811309

You can also contact us by email at boxoffice@forestry.gsi.gov.uk
You can write to us at:
Box Office
Forestry Commission
Santon Downham
Brandon
Suffolk
IP27 0TJ

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Last updated: 03/05/2014