We hope that you will not find any cause for concern in your dealings with the Forestry Commission, however, if you do wish to make a complaint, you can either contact any of our offices or you may wish to send your complaint to any of our main offices shown in our contact us pages.
If you are not getting the help from us you would like…
We shall do everything we can to deal with your complaint to your full satisfaction but if you feel that our response does not fully address your concerns you have the opportunity to take the matter further.
Depending on your location or the nature of your enquiry, you can contact our: Director for Scotland; Director for England; Director for Wales, or Chief Executive Forest Research.
They will ensure that any sustained complaints are given further, impartial consideration.
Still not getting the help you would like?
We aim to resolve all complaints within the organisation, however, should you remain dissatisfied after using our complaints system, you can refer the matter through your local MP, MSP or AM to the appropriate Ombudsman.
Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033
Scottish Public Services Ombudsman
4 Melville Street
Tel: 0800 377 7330
Public Services Ombudsman For Wales
1 Ffordd yr Hen Gae
tel:01656 641 150.
Complaints about compliance with the Freedom of Information Act
If you have a complaint about a response you have received in reply to a request for information, which you have been unable to resolve with the local staff involved, then please contact a senior manager as described above. If you then still remain dissatisfied, you can write to:
The Information Commissioner’s Office
Please mark your letter ‘FOI Complaint’.
You can read details of notices/reports by bodies such as the Ombudsman regarding complaints against the Forestry Commission on the Decision Notices page.